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The Matrix Standard

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The Matrix Standard is owned by the Department for Education (DfE) and is awarded to organisations in recognition of the high-quality information, advice and guidance (IAG) services that they provide. The Standard is applicable in all IAG settings including, education, skills, employability, careers, health advice, money advice, and more.
St Antony's Centre is proud to hold the Matrix Standard award in recognition of the quality of the work it does related to the sharing of information, advice and guidance to people with different needs in the community.
The Centre was last assessed for the Matrix Standard in Spring 2025 and was successful in achieving the accredited for the fourth time.  The Centre will be fully assessed again in Autumn 2027 but will be subject to annual monitoring via the Matrix Standard Continuous Improvement Check.
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"St Antony’s values are strong and consistent, and all staff are engaged in a common ethic which puts learners and residents at the centre of service design and delivery. Those using the IAG services see this manifested in the impartiality and individual nature of advice and guidance, and because of this are more likely to seek support and open up about their needs. The values demonstrated by staff engender high levels of trust from recipients."
"Engagement with partner organisations is prolific and effective, and these relationships enable access to hard to reach and vulnerable recipients who otherwise may not access support."
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Matrix Standard Elements

 

The Matrix Standard has the following elements against which an organisation is assessed:

 

  • Purpose
    • This element aims to recognise the extent to which IAG contributes to the achievement of the organisation's aims
  • Resources
    • This element aims to recognise how the organisation allocates and manages human, physical and digital resources to provide effective information, advice and guidance to its clients
  • Offer
    • This element aims to recognise the extent to which there is a clear description of the information, advance and guidance on offer and how this is promoted to those who may access it.
  • Delivery
    • This element aims to recognise the extent to which the services offered by the organisation are tailored to the needs of individuals and how actions and activities, including signposting and referrals outside the organisation, for individuals are planned, delivered and monitored to support progress towards agreed goals and transition outcomes
  • Outcomes for Individuals
    • This element aims to recognise the extent to which the information, advice and guidance offered by the organisation is having clear benefits for and making a difference to individuals.
  • Impact for the Organisation
    • This element aims to recognise the overall impact of the delivery of information, advice and guidance at organisational level, including how it contributes to organisational goals or objectives.
  • Continuous Improvement
    • This final element of the Matrix Standard aims to recognise the extent to which the organisation reviews and evaluates its services and their impact, identifies strengths and areas for improvement , and plans to develop the services it offers. based on feedback, data and quality assurance activities.
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