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Level 2 Improving Service User Experience in Health and Social Care


Type Distance Learning

Qualification Level 2

Attendance Distance Learning

Description

This course is ideal if you are currently working, or are looking to work, in a customer-facing role in the health and social care sector.

This course will equip you with a detailed understanding of customer service in health and social care, effective communication and teamwork in health and social care settings, and the needs of customers who access health and social care services.

Unit 1: Preparing to deliver customer service in health and social care settings
In this unit, you will learn about customer expectations in health and social care settings, how self-awareness can be used to develop the skills, attitudes and knowledge for effective customer service in health and social care settings, how to represent a health and social care service in a positive way, and how feedback can help to improve the quality of a health and social care service.

Unit 2: Effective communication for health and social care
You will explore customer relationships in health and social care settings, different communication methods used in health and social care, the skills required to interact with customers in health and social care settings, and how to overcome barriers and adapt communication to meet the needs of different customers.

Unit 3: Understand the specific needs of customers accessing health and social care services
In this unit, you will learn about the range of specific needs of customers accessing health and social care services, how to provide a safe, welcoming and inclusive environment for diverse needs, and how to respond to the behaviour of customers that others may find challenging.

Unit 4: Teamwork in health and social care settings
In the final unit of this course, you will learn about the importance of effective teamwork in health and social care and how to deal with conflict within teams.

Teaching and Assessment
Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Entry Requirements
You will need to be over the age of 19 and been resident in the EU for at least 3 years. Learners must be educated up to Level 2 standard.


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