Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

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Subject Health and Social Care

Type Distance Learning

Qualification Level 2

Attendance Distance Learning

Description

The aim of this qualification is to develop a learner’s knowledge and understanding of excellence in customer service for the hospitality sector.

Unit 1

Principles of customer service in the hospitality sector

Understand customer needs and expectations in the hospitality sector

Understand how to communicate effectively with customers in the hospitality sector

Understand how to respond to customer complaints and feedback in the hospitality sector

Know how policies and procedures contribute to effective customer service in the hospitality sector

Unit 2

Understand effective teamwork in the hospitality sector

Understand the importance of effective teamwork in the hospitality sector

Know how effective teamwork supports customer service in the hospitality sector

Understand how to improve personal performance

Unit 3

Understand legislation and guidance relevant to the hospitality sector

Know the importance of maintaining food hygiene and safety

Know about food allergy and intolerance requirements

Understand how legal and ethical requirements affect customer service delivery in the hospitality sector

Unit 4

Understand professional personal standards in the hospitality sector

Understand the importance of professional personal appearance in the hospitality sector

Understand how own behaviour can impact customers

Course Delivery
Online or Paper based, 16 weeks.

Teaching and Assessment
Assessments are due at the end of each unit. Your tutor will assess your work and build up your portfolio of evidence of learning. A certificate will be awarded on satisfactory submission of evidence of learning for the units studied.

Entry Requirements
You will need to be over the age of 19 and been resident in the EU for at least 3 years. Learners must be educated up to Level 2 standard.

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