Business Essentials

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Type Distance Learning

Qualification Level CPD

Attendance Distance Learning

Description

This Business Essentials programme has been designed to provide you with the key skills and knowledge needed to enhance your success and development in your profession. You can tailor the programme to develop yourself in a way that will benefit your career progression.

Business Essentials is split into three learning areas with a range of different sections:

Workplace Awareness
This area of the programme will help you to understand the importance of equality and diversity in the workplace, whilst also considering the general safety and well-being of the workforce. This includes gaining a key understanding of cleaning knowledge and infection control in relation to the workplace.

Sections included in this subject area:
• Equality and diversity in the workplace
• Rights and responsibilities
• Fire safety management
• The importance of DSE risk assessments
• The importance of COSHH risk assessments
• Controlling risks from hazardous substances
• Applying safe manual handling principles
• Minimising waste.

Personal Health and Well-being at Work
Within this area, you will gain an understanding of the benefits of a healthy and harmonious workforce. This includes looking at key issues such as how a healthy diet can affect staff morale, and the importance of employees’ mental health.

Sections included in this subject area:
• Diet and health
• Components of a healthy diet
• Healthy food preparation
• Understanding stress
• Planning a safe exercise session.

Customer Service and Team Leading
In this section, you will develop your customer service skills by learning how to work efficiently as a team. You will also gain an understanding of what is involved in leading a team, and how to present information effectively.

Sections included in this subject area:
• Factors affecting an organisation and the customer service role
• How complaints are handled
• Working in a team
• Meeting the needs of customers
• Measuring progress against objectives.

Teaching and Assessment
• Great addition to your CV
• Receive an e-certificate upon completion
• Nationally recognised
• Official CPD certified course

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