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Leadership and Management Programme


Type Distance Learning

Attendance Distance Learning

Description

This course will help you to develop the core skills needed to deal with management responsibilities and develop as a leader. This course contains 10 units which cover problem solving, stress and conflict management, discipline in the workplace, organising and delegating, leading and motivating a team and induction of new staff.

Unit 1: Solving problems and making decisions
In this unit you will cover how to define, investigate and analyse problems. They will look into data and information, evaluating options and planning techniques.

Unit 2: Planning and allocating work
Within this unit you will learn about how to plan projects and monitor performance. You will also learn how to allocate work and manage team performance.

Unit 3: Understanding conflict management in the workplace
In this unit you will learn how to identify and resolve conflicts and recognise the five stages of conflict development.

Unit 4: Understanding stress in the workplace
This unit will cover how to identify and manage stress in the workplace. You will also learn how to support individuals in the workplace.

Unit 5: Understanding discipline in the workplace
In this unit you will learn about organisational policies relating to discipline in the workplace and how to monitor discipline in the workplace.

Unit 6: Understanding the induction of new staff in the workplace
In this unit you will look at the induction process and the effectiveness of this process.

Unit 7: Understanding performance management
Within this unit you will learn about the importance of effective performance management and how to manage the performance of individuals in the team. You will also look at feedback in the workplace and how to manage underperformance.

Unit 8: Understanding organising and delegating in the workplace
In this unit you will learn about organisation in the workplace and how to develop delegation skills.


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